IST Outage Reported Kepler

Some students that are using the Kepler system might be having a problem with using the upload button for submitting work. HCAD is aware of this problem and it is currently under investigation. Update: This issue is now resolved Ref:MSG0055300_DdDFMHTdIbqklDATmqPx

Enterprise IT Services Scheduled Downtime

The Information Services & Technology (IST) Division has been actively addressing a recent security issue impacting Microsoft Windows operating systems relating to a high severity vulnerability that places many IT services at risk. Due to the severity of this security issue, IST will be deploying patches to all NJIT managed Windows servers beginning Saturday, April

25 Live Services

March 23 2022 CollegeNET experienced technical issues that resulted in slowed or interrupted Series25 services during the day The vendor has resolved the issues and all services are working normally. If you have questions or are still experiencing issues with the system please contact the helpdesk.

IST support portal maintenance

Between the hours of 4 PM and 9 PM on Saturday 2/12 the IST ServiceDesk portal (http://servicedesk.njit.edu) will be undergoing maintenance. During this time the portal may not be available. Phone support will continue to be available. Users should call 973-596-2900 to reach the IST ServiceDesk during this time.

WebEx Service Degradation

EDIT: Service was restored as of 6:30 PM on 2/4. NJIT is currently experiencing a disruption with Cisco WebEx. At this time users might receive an error when trying to join a room or share audio. Cisco has confirmed the issue and is working on a resolution. If users are having a problem connecting with WebEx

Potential Service Degradation

Amazon Web Services (AWS) is currently experiencing an outage of their east coast data center. NJIT services hosted on the AWS platform including Canvas, Maxient, Chrome River for Expenses, Admin Pages, etc. may be impacted as a result of this outage. IST is continuing to monitor the situation and will provide updates as they become

Scheduled VPN and WiFi Authentication Maintenance – Friday, December 17, 2021 11pm – 1am

On Friday night, December 17, 11pm – 1am, planned maintenance will be performed supporting authentication for the VPN and WiFi networks. During this time, authentication to the VPN and the WiFi networks may be intermittent for approximately one minute. This maintenance will not impact VPN and WiFi sessions that are already active. If you have

Outage: Single Sign-on

Update: Access to services was restored at approximately 11:50 PM. The IST Division will continue to monitor the situation throughout the night. December 13: Starting at approximately 11:00 PM, many services, such as Canvas, Webmail, and Highlander Pipline, became unavailable. While the services themselves are available, people are unable to log into them. The Information

Maxient Outage

Maxient, which is used by the Dean of Students Office for reporting, is currently unavailable. This is a result of a nation-wide Amazon Web Services (AWS) outage: https://www.datacenterdynamics.com/en/news/aws-us-east-1-outage-brings-down-services-around-the-world/ We will continue to monitor the situation and provide updates as they become available.

Course Evaluation Maintenance

The course evaluation system (Blue) will be down for maintenance beginning at 11:00 PM Friday, November 19 through 4:00 AM on Saturday, November 20. Course evaluations may not be available during this period.