VPN Server Maintenance Sunday night 6/7 at 11:59pm – Monday morning 6/8 1am

On Sunday night June 7 11:59pm – Monday morning June 8 1am, maintenance will be performed on the NJIT VPN server.  During this maintenance window, VPN services will be unavailable for 30 minutes.   Service will be restored by 1am. Info: IST Service Desk 973-596-2900 or http://servicedesk.njit.edu/

Scheduled Outage Enterprise IT Service – Saturday, June 6th – Sunday, June 7th 2020

IST will be applying operational and security updates to several systems from 9 pm Saturday, June 6th, to 11 am Sunday, June 7th, 2020.  During this critical activity, many enterprise IT services (e.g. Banner, TouchNet, Infosilem) will be unavailable.    Webmail and Canvas/Moodle will be available throughout most of this maintenance window, however, you may experienceContinue reading “Scheduled Outage Enterprise IT Service – Saturday, June 6th – Sunday, June 7th 2020”

Resolved: Slow or unavailable services

Update: At approximately 11:30 am, March 27, an intermittent issue with our VMware environment resulted in some services becoming slow or unavailable. This included Highlander Pipeline.  The issue was resolved by 11:50 am. We are aware of an issue in the data center that may impact access to some services. Right now we are noticingContinue reading “Resolved: Slow or unavailable services”

Resolved: Webex Audio Issues

Update: Webex audio issue was resolved at approximately 3:40 pm, March 25. Starting at about 2:40 pm, March 25, we have observed problems with Webex voice over IP (VOIP) audio. Audio in existing rooms has been choppy and participants may not be able to connect to their conference. We are working with Cisco to fixContinue reading “Resolved: Webex Audio Issues”

Scheduled Maintenance 3/25/20

Canvas will be performing an upgrade on the media servers that service our account.  This maintenance will affect the ability of users to upload or view hosted audio and video in Canvas and Canvas Studio. Kaltura and other applications will not be affected by the Canvas maintenance. This event will take place on 3/25/2020 at 3:00 AM EST and will lastContinue reading “Scheduled Maintenance 3/25/20”

March 16 Login Issue.

On Sunday morning, March 15, the system began to expire passwords for users who did not set up their accounts in MyUCID Management. This prevented some users from being able to access IT services (e.g. Canvas, Moodle, Webmail, etc). This issue was resolved at approximately 8 pm March 16.  If you experienced this problem we encourageContinue reading “March 16 Login Issue.”