Webex recordings not appearing in Kaltura

Please be advised that at this time, there is an outage for the connection between Webex and Kaltura Mediaspace. During this time, your Webex recordings may not appear in your account in either Mediaspace or in Canvas. Your recordings are still available directly in Webex and can be found by logging in to http://njit.webex.com. AsContinue reading “Webex recordings not appearing in Kaltura”

System Restrictions: COVID Vaccination – 10/4/2021

Update: The issue was resolved at around 8:50 am. We are still investigating the root cause of the issue. We are receiving widespread reports that students, faculty, and staff are unable to access IT Services due to missing vaccination records. This technology block is being applied/displayed erroneously. We are aware of the issue and workingContinue reading “System Restrictions: COVID Vaccination – 10/4/2021”

System Restrictions: COVID Vaccination

Update: This issue, which was first noticed at 12:14 pm, was resolved as of 12:32 pm. This problem was attributed a data refresh process. We are still investigating why the data refresh caused this problem. If you continue to experience problems please contact the IST Service Desk at 973-596-2900. We are receiving widespread reports thatContinue reading “System Restrictions: COVID Vaccination”

After-hours Service Desk Telecom Provider Outage – September 27, 2021

UPDATE: Service was restored at 12:42 am. ————————————————————————– Our after-hours Service Desk provider, Collegis, is experiencing an intermittent outage with their telephony system. If you are unable to reach them, please either email servicedesk@njit.edu or log in to our self-service portal at servicedesk.njit.edu.

VPN Update: Scheduled Maintenance and Update on Yesterday’s Outage

Scheduled Maintenance: NJIT’s Virtual Private Network (VPN) software will be unavailable on Saturday, September 4 from approximately 11:30 pm – 12:00 midnight. This scheduled outage will allow for software updates that will improve the reliability of VPN. VPN Outage: There were two VPN outages on Thursday, September 2. The first outage started at 12:46 pmContinue reading “VPN Update: Scheduled Maintenance and Update on Yesterday’s Outage”

Service Restored – Intermittent VPN Outage

VPN Service was restored at 3:20pm. VPN was unavailable from 12:46pm-1pm and 2:12pm – 3:20pm. ——— As of September 2, NJIT’s VPN service is experiencing intermittent outages. During this time VPN connections may timeout/fail. We are currently working on resolving the issue and will provide more information as it becomes available.