March 23 2022 CollegeNET experienced technical issues that resulted in slowed or interrupted Series25 services during the day The vendor has resolved the issues and all services are working normally. If you have questions or are still experiencing issues with the system please contact the helpdesk.
Between the hours of 4 PM and 9 PM on Saturday 2/12 the IST ServiceDesk portal (http://servicedesk.njit.edu) will be undergoing maintenance. During this time the portal may not be available. Phone support will continue to be available. Users should call 973-596-2900 to reach the IST ServiceDesk during this time.
EDIT: Service was restored as of 6:30 PM on 2/4. NJIT is currently experiencing a disruption with Cisco WebEx. At this time users might receive an error when trying to join a room or share audio. Cisco has confirmed the issue and is working on a resolution. If users are having a problem connecting with WebExContinue reading “WebEx Service Degradation”
Amazon Web Services (AWS) is currently experiencing an outage of their east coast data center. NJIT services hosted on the AWS platform including Canvas, Maxient, Chrome River for Expenses, Admin Pages, etc. may be impacted as a result of this outage. IST is continuing to monitor the situation and will provide updates as they becomeContinue reading “Potential Service Degradation”
On Friday night, December 17, 11pm – 1am, planned maintenance will be performed supporting authentication for the VPN and WiFi networks. During this time, authentication to the VPN and the WiFi networks may be intermittent for approximately one minute. This maintenance will not impact VPN and WiFi sessions that are already active. If you haveContinue reading “Scheduled VPN and WiFi Authentication Maintenance – Friday, December 17, 2021 11pm – 1am”
Update: Access to services was restored at approximately 11:50 PM. The IST Division will continue to monitor the situation throughout the night. December 13: Starting at approximately 11:00 PM, many services, such as Canvas, Webmail, and Highlander Pipline, became unavailable. While the services themselves are available, people are unable to log into them. The InformationContinue reading “Outage: Single Sign-on”
Maxient, which is used by the Dean of Students Office for reporting, is currently unavailable. This is a result of a nation-wide Amazon Web Services (AWS) outage: https://www.datacenterdynamics.com/en/news/aws-us-east-1-outage-brings-down-services-around-the-world/ We will continue to monitor the situation and provide updates as they become available.
The course evaluation system (Blue) will be down for maintenance beginning at 11:00 PM Friday, November 19 through 4:00 AM on Saturday, November 20. Course evaluations may not be available during this period.
Please be advised that at this time, there is an outage for the connection between Webex and Kaltura Mediaspace. During this time, your Webex recordings may not appear in your account in either Mediaspace or in Canvas. Your recordings are still available directly in Webex and can be found by logging in to http://njit.webex.com. AsContinue reading “Webex recordings not appearing in Kaltura”
Update: The issue was resolved at around 8:50 am. We are still investigating the root cause of the issue. We are receiving widespread reports that students, faculty, and staff are unable to access IT Services due to missing vaccination records. This technology block is being applied/displayed erroneously. We are aware of the issue and workingContinue reading “System Restrictions: COVID Vaccination – 10/4/2021”