WebEx Service Degradation

EDIT: Service was restored as of 6:30 PM on 2/4. NJIT is currently experiencing a disruption with Cisco WebEx. At this time users might receive an error when trying to join a room or share audio. Cisco has confirmed the issue and is working on a resolution. If users are having a problem connecting with WebExContinue reading “WebEx Service Degradation”

Potential Service Degradation

Amazon Web Services (AWS) is currently experiencing an outage of their east coast data center. NJIT services hosted on the AWS platform including Canvas, Maxient, Chrome River for Expenses, Admin Pages, etc. may be impacted as a result of this outage. IST is continuing to monitor the situation and will provide updates as they becomeContinue reading “Potential Service Degradation”

Scheduled VPN and WiFi Authentication Maintenance – Friday, December 17, 2021 11pm – 1am

On Friday night, December 17, 11pm – 1am, planned maintenance will be performed supporting authentication for the VPN and WiFi networks. During this time, authentication to the VPN and the WiFi networks may be intermittent for approximately one minute. This maintenance will not impact VPN and WiFi sessions that are already active. If you haveContinue reading “Scheduled VPN and WiFi Authentication Maintenance – Friday, December 17, 2021 11pm – 1am”

Outage: Single Sign-on

Update: Access to services was restored at approximately 11:50 PM. The IST Division will continue to monitor the situation throughout the night. December 13: Starting at approximately 11:00 PM, many services, such as Canvas, Webmail, and Highlander Pipline, became unavailable. While the services themselves are available, people are unable to log into them. The InformationContinue reading “Outage: Single Sign-on”

Webex recordings not appearing in Kaltura

Please be advised that at this time, there is an outage for the connection between Webex and Kaltura Mediaspace. During this time, your Webex recordings may not appear in your account in either Mediaspace or in Canvas. Your recordings are still available directly in Webex and can be found by logging in to http://njit.webex.com. AsContinue reading “Webex recordings not appearing in Kaltura”

System Restrictions: COVID Vaccination – 10/4/2021

Update: The issue was resolved at around 8:50 am. We are still investigating the root cause of the issue. We are receiving widespread reports that students, faculty, and staff are unable to access IT Services due to missing vaccination records. This technology block is being applied/displayed erroneously. We are aware of the issue and workingContinue reading “System Restrictions: COVID Vaccination – 10/4/2021”