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UPDATE: KONG outage; April 23, 2015



Service to KONG has been restored. If you continue experiencing issues using KONG, please contact the IST Helpdesk at 973-596-2900.


Currently KONG is down and is being actively worked on the be brought back up. There is not ETA as to when service will be restored.

ITMS Online Request System – Intermittent

UPDATE: The issue affecting the ITMS Online Request System has been rectified. If you continue to experience issues with the site, please contact the IST Helpdesk at 973-596-2900.


The ITMS Online request system ( is currently having intermittent errors with inputting requests (previously approved requests are still viewable).  IST is aware of the issue and is currently working on it.  We anticipate the issue being resolved later today. If you have an immediate need for equipment in the next 48 hours, please e-mail and we will try and accommodate your request.

Moodle Service interruption; April 20, 2015


Update: Moodle should now be working normally. If you are still having issues please contact the Helpdesk at 973-596-2900.


Moodle is currently unavailable. We are looking into the cause of the issue, but do not have an ETA as to when it will be restored. Updates will be posted here.

Service Restored – Cullimore Hall Network Outage 4/15/15 10:45pm


On Wednesday night April 15 10:45pm – April 16 7:55am network connectivity to Cullimore Hall went offline. Service was restored on Thursday morning 7:55am.   Telephone service was not impacted.

Info: IST Helpdesk 973-596-2900

Moodle Maintenance: April 16, 2015


On April 16th between 3 AM and 5 AM Moodle will be down for a maintenance period. During this time period Moodle will be unavailable. We apologize for any inconvenience this may cause.

Highlander Campus Pipeline and Banner systems Maintenance


Starting at 5 am Friday, April 10, 2015, Highlander Campus Pipeline and Banner systems (Internet Native Banner (INB), Banner Self-service)  will be unavailable for 30 minutes due to server maintenance.

All services are expected to be restored by 5:30 am.

Further Contact: or the IST Helpdesk at 973.596.2900

Unexpected service interruption – Wednesday 3/25/2015


All services affected by the outage have now be rectified. If you are still having trouble, please contact the Helpdesk at 973-596-2900.


Several services are unavailable at this time due to unexpected system shutdowns.  Affected  services include academic database, Raisers Edge database, Banner ERP test systems, etc.  This problem is under investigation, but no estimated service restoration time is available yet.  Please contact IST Computing Helpdesk for additional information at (973) 596-2900.  Thank you.


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