Enterprise IT Services Scheduled Downtime

The Information Services & Technology (IST) Division has been actively addressing a recent security issue impacting Microsoft Windows operating systems relating to a high severity vulnerability that places many IT services at risk. Due to the severity of this security issue, IST will be deploying patches to all NJIT managed Windows servers beginning Saturday, April 23 at approximately 9:00PM through Sunday, April 24, 6:00AM. During this critical activity, users may experience intermittent disruptions to enterprise IT services (e.g. Banner, Kepler, DFS). Webmail and Canvas will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Network access and telephone service will not be affected. If you have any questions, please contact the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu.

Unified Communications Phone System Maintenance – Friday March 18th 2022

On Friday March 18th 2022 from 9pm – 11:30pm, Unified Communications and Networking department will be performing maintenance on Unified Communications Phone system servers.  All of the services provided by these servers are redundant and the end user should not see any interruption to the phone service.

If you have questions please contact the IST ServiceDesk at 973-596-2900 or servicedesk@njit.edu.

Scheduled Wi-Fi and VPN Authentication Maintenance – Monday, March 14 -15, 2022

Planned maintenance will be performed supporting authentication for the Wi-Fi and VPN networks per this schedule:

  • eduroam – Monday, March 14, 2022 – 6am to 7am
  • NJITsecure – Tuesday, March 15, 2022 – 6am to 7am
  • VPN services – Tuesday, March 15, 2022 –  11pm to Midnight

During this time, authentication to the VPN and the WiFi networks may be intermittent for approximately one minute. This maintenance will not impact VPN sessions that are already active.

If you have questions please contact the IST ServiceDesk at 973-596-2900 or servicedesk@njit.edu.

WebEx Service Degradation

EDIT: Service was restored as of 6:30 PM on 2/4.

NJIT is currently experiencing a disruption with Cisco WebEx. At this time users might receive an error when trying to join a room or share audio. Cisco has confirmed the issue and is working on a resolution. If users are having a problem connecting with WebEx please try to connect or host your meeting using Google Meet instead. Any questions please contact the IST ServiceDesk: http://servicedesk.njit.edu

Potential Service Degradation

Amazon Web Services (AWS) is currently experiencing an outage of their east coast data center. NJIT services hosted on the AWS platform including Canvas, Maxient, Chrome River for Expenses, Admin Pages, etc. may be impacted as a result of this outage.

IST is continuing to monitor the situation and will provide updates as they become available.

Scheduled VPN and WiFi Authentication Maintenance – Friday, December 17, 2021 11pm – 1am

On Friday night, December 17, 11pm – 1am, planned maintenance will be performed supporting authentication for the VPN and WiFi networks.

During this time, authentication to the VPN and the WiFi networks may be intermittent for approximately one minute. This maintenance will not impact VPN and WiFi sessions that are already active.

If you have questions please contact the IST ServiceDesk at 973-596-2900 or servicedesk@njit.edu.

Outage: Single Sign-on

Update: Access to services was restored at approximately 11:50 PM. The IST Division will continue to monitor the situation throughout the night.

December 13: Starting at approximately 11:00 PM, many services, such as Canvas, Webmail, and Highlander Pipline, became unavailable. While the services themselves are available, people are unable to log into them. The Information Services & Technology (IST) Division is aware of the problem and actively working to restore access. Updates will be provided as they are available.