Resolved: Slow or unavailable services

Update: At approximately 11:30 am, March 27, an intermittent issue with our VMware environment resulted in some services becoming slow or unavailable. This included Highlander Pipeline.  The issue was resolved by 11:50 am.

We are aware of an issue in the data center that may impact access to some services. Right now we are noticing that some services may be slow to load (e.g. Pipeline).  This is being investigated and updates will be made when available.

Resolved: Webex Audio Issues

Update: Webex audio issue was resolved at approximately 3:40 pm, March 25.

Starting at about 2:40 pm, March 25, we have observed problems with Webex voice over IP (VOIP) audio.

Audio in existing rooms has been choppy and participants may not be able to connect to their conference.

We are working with Cisco to fix the issue

Scheduled Maintenance 3/25/20

Canvas will be performing an upgrade on the media servers that service our account.  This maintenance will affect the ability of users to upload or view hosted audio and video in Canvas and Canvas Studio. Kaltura and other applications will not be affected by the Canvas maintenance.

This event will take place on 3/25/2020 at 3:00 AM EST and will last for up to 2 hours.

March 16 Login Issue.

On Sunday morning, March 15, the system began to expire passwords for users who did not set up their accounts in MyUCID Management. This prevented some users from being able to access IT services (e.g. Canvas, Moodle, Webmail, etc).

This issue was resolved at approximately 8 pm March 16.  If you experienced this problem we encourage you to go to and click “Manage Your UCID”. Log on using your UCID and old password.  The claim process will allow you to set a new password. If you have any issues please contact the service desk at


(UPDATE) Banner Unavailable Feb 28, 2020 8pm

Service was restored at 3:00am on 2/29/2020. If you continue to have issues, please contact the IST Service Desk at


On Friday Feb 28, 2020 at approximately 8pm, the Banner system is currently experiencing an outage causing service to be unavailable. IST is currently working to resolve the issue.

Information: IST Service Desk 973-596-2900

(UPDATE) Service Interruption to Student Printing in Computer Labs via PaperCut. 2/24/2020

Service was restored at 4:55pm on 2/24/2020. If you continue to have issues, please contact the IST Service Desk at


Starting at 12:30pm today there was an interruption to student printing services in all computer labs.

We are actively working toward a resolution.

We will provide updates as they become available.