Cisco Jabber Phone Maintenance – Friday, April 30th 9:00pm – Saturday, May 1st, 2021

Starting on Friday April 30th, 2021 9:00pm, to 11:59pm Saturday, May 1st, 2021  CST will upgrade the hardware supporting the Cisco Jabber phone service. The Jabber service is redundant and your mobile device or PC may see an outage for a few seconds during this maintenance period. The maintenance will not impact office telephones.

Information: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/

Kong permanently out of service

UPDATE:

Kong.njit.edu is now permanently out of service.
All eligible logins and files were moved to Lochness.njit.edu.
Please contact ARCS@NJIT.EDU if you require assistance.

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Kong is permanently out of service and will be turned off on May 5th 
All logins and files are being moved to Lochness           
Please contact ARCS@NJIT.EDU if you require assistance 

Cisco Jabber software Update – April 20, 2021 9:00pm

Starting on Tuesday April 20, 2021 9:00pm, CST will be upgrading Cisco Jabber software, on NJIT managed computers, to address a recently announced vulnerability.  During this process your computer will receive an updated version of Cisco Jabber and may require a reboot of your computer.

If your NJIT device does not receive an auto update or you are using a personally owned computer / mobile device, please download and install the updated software package from https://ist.njit.edu/software-available-download#c or from your respective (Google/Apple) app stores.

Information: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/

Scheduled Webex Outage – Friday, April 16th – Sunday, April 18th, 2021

Cisco will be applying updates to NJIT’s Webex Data Center from 10 pm Friday, April 16th, to 3 am, Sunday, April 18th, 2021.  

During this maintenance period, Webex video conferencing will continue to work.  However, recordings will be unavailable at njit.webex.com and new recordings will not be available until Sunday evening.

Previously created recordings, hosted at mediaspace.njit.edu (Kaltura), are not affected and will remain available.

If you encounter any issues after 2 pm on Sunday, please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu

Thank you for your patience.

Maintenance Completed -Scheduled Outage Enterprise IT Service – Saturday, March 20th – Sunday, March 21st, 2021

IST will be applying operational and security updates to several systems from 8 pm Saturday, March 20th, to 2 pm Sunday, March 21st, 2021. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable.

Webmail and Canvas will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Academic research services (e.g. HPC, Big Data), network access and telephone service will not be affected.

If you encounter any issues after 2 pm on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu

Thank you for your patience.

NJIT portal Highlander Pipeline upgrade scheduled for March 15, 2021 5am – 7am

Brief or intermittent service interruptions may occur between 5am – 7am.

Information Services & Technology (IST) is pleased to announce an upgrade to Highlander Pipeline, the NJIT portal. The upgraded version will improve security by eliminating the need for Adobe flash.  This new environment has been upgraded to current versions of the operating system and database.

The portal will be upgraded on March 15, 2021 and will be accessible via http://my.njit.edu/ . 

The user interface will remain the same.

Please contact the IST Service Desk at (973) 596-2900 or online at http://servicedesk.njit.edu/  if you encounter any issues.