Scheduled VPN and Wireless Authentication Maintenance – Tuesday, August 3, 2021 10pm – 2am

On Tuesday night, August 3, 10pm – 2am, planned maintenance will be performed supporting authentication for the VPN and Wireless networks.

During this time, authentication to the VPN and the wireless networks may be intermittent for approximately two minutes.

If you have questions please contact the IST ServiceDesk at 973-596-2900 or

Scheduled Internet Outage – Saturday, July 31, 2021 at Midnight (Friday Night)

On Saturday, July 31, there will be a planned campus-wide internet outage. The campus-wide internet will become unavailable starting at midnight (Friday night) for approximately 30 minutes to perform scheduled maintenance. 

During this time, IT services may be unavailable. Campus telephone service will remain available.

If you have questions please contact the IST ServiceDesk at 973-596-2900 or

We appreciate your patience.

MyUCID Maintenance

MyUCID Management will undergo maintenance on Monday, July 19th between the hours of 12:00am – 6:00am. MyUCID account and password management will be unavailable during the maintenance window. Other IT services, e.g. Banner, DegreeWorks, Webmail and Canvas are unaffected and will remain available.

If you encounter any issues after 6am on Monday please report them to the IST Service Desk at 973-596-2900 or

Thank you for your patience.

Webex Outage

On 6/17/2021 Cisco pushed an unexpected update to NJIT’s Webex service. As a result of this update, the following problems have been observed:

  • Students, faculty, and staff have been unable to join Webex meetings
  • The Webex Meeting application on mobile devices is not working
  • Delays logging into Webex 
  • Webex Events are failing to launch

Cisco is aware of this issue and the Information Services & Technology (IST) Division is working with them to resolve these issues. 

In the interim, the following steps have resolved this issue in most cases:

  • Uninstall the Webex application on your computer and/or phone
  • Restart your device
  • Install the latest version of the Webex application
  • Start and/or connect to your meeting

Alternatively, Google Meet can be used instead of Webex. 

We appreciate your patience and will be sending out updates as they are made available.

If you have questions or need assistance please contact the IST ServiceDesk at 973-596-2900 or

Canvas and unavailable 6/12/21 2:20-3:35pm

On Saturday June 12, 2021 2:20pm – 3:35pm, network connectivity from the NJIT campus to the campus website and Canvas was unavailable. Service was restored at 3:35pm. The problem was due to an issue with our Internet2 service provider. Our provider is currently researching the issue.

Information: IST service desk 973-596-2900.

Scheduled Outage Enterprise IT Service – Saturday, June 5th – Sunday, June 6th, 2021

IST will be applying operational, security, and hardware updates to several systems from 8 pm Saturday, June 5th, to 2 pm Sunday, June 6th, 2021.  During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable.   

Webmail and Canvas will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Network access and telephone service will not be affected. 

If you encounter any issues after 2 pm on Sunday please report them to the IST Service Desk at 973-596-2900 or

Thank you for your patience.

Wireless Network Upgrades May 24 – June 18, 2021

On May 24 – June 14, IST Telecom and Networks will be upgrading the wireless network.  This upgrade will improve WIFI performance within the buildings.  During this upgrade, a contractor will replace the wireless access points in the following buildings:

  • COLTON Hall
  • FENSTER Hall

During this maintenance, the contractor will replace access points in their existing locations.   Access to the rooms will be coordinated with public safety if needed.

Please direct any questions or concerns to IST Telecom and Networks,

Cisco Jabber Phone Maintenance – Friday, April 30th 9:00pm – Saturday, May 1st, 2021

Starting on Friday April 30th, 2021 9:00pm, to 11:59pm Saturday, May 1st, 2021  CST will upgrade the hardware supporting the Cisco Jabber phone service. The Jabber service is redundant and your mobile device or PC may see an outage for a few seconds during this maintenance period. The maintenance will not impact office telephones.

Information: IST Service Desk 973-596-2900

Kong permanently out of service

UPDATE: is now permanently out of service.
All eligible logins and files were moved to
Please contact ARCS@NJIT.EDU if you require assistance.


Kong is permanently out of service and will be turned off on May 5th 
All logins and files are being moved to Lochness           
Please contact ARCS@NJIT.EDU if you require assistance