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Moodle Maintenance 4/29

Moodle will be undergoing maintenance between 3 AM and 6 AM on Friday April 29th. During this time Moodle may not be available. We apologize for any inconvenience this may cause.

Update : 10:00 AM April 19

Hadoop services were restored at 11:55 AM Sunday 4/17.

Update: Loss of IT Services Due to Power Failure

Update: 6:30 pm, April 15 

As of 6:00 pm the majority of NJIT’s IT Services have been restored. This includes:

  • Instructional systems (course evaluations, Moodle, Relay, WebMail by Google, WebEx).
  • Web applications (admissions, Banner, Campus Pipeline, online tuition payments).
  • Network access (wireless access, shared drives).

We are still in the process of restoring the Academic and Research Computing systems.  We anticipate that most of these services will be available by 7pm with the exception of the High Performance Computing (HPC) systems. Kong and Stheno should be available by 9 pm with Hadoop being brought online by Monday, April 18.

If you have any questions, please contact the NJIT Help Desk at 973-596-2900 (Monday – Friday, 8 am – 9 pm).

Update: Loss of IT Services Due to Power Failure

Update: 3:00 pm, April 15

Work has been going according to schedule and we anticipate that many of our IT services will be available by 5:30 pm. At approximately 3:15 pm a change to the NJITsecure wireless network will be made to improve performance and restore hardware to their pre-power failure configuration. At this time users may loose their NJITsecure internet connection for up to five minutes and may receive a certificate warning. This issue should be resolved by 3:20 pm.

If you have any questions, please contact the NJIT Help Desk at 973-596-2900 (Monday – Friday, 8 am – 9 pm).

Update: Loss of IT Services Due to Power Failure

Update: 8:45 am April 15 – Power was fully restored to the GITC data center at approximately 8:30 am Friday, April 15.

We anticipate that many of our IT services will be available by 5:30 pm.

  • Access to Webmail by Google was restored yesterday afternoon.
  • Prior to bringing systems online, the GITC data center’s UPS battery backups will need to be charged for three hours.
  • Instructional systems, many of which are already available (access to Moodle and WebEX was restored yesterday), remain our top priority.
  • Web applications (i.e. Banner, complete website, tuition deposit, admissions applications) are scheduled to be restored by 5:30 pm.
  • Academic research computing systems (AFS, High Performance Computing) are scheduled to be restored by 6:30 pm.

We will provide updates throughout the day as progress is made. If you have any questions, please contact the NJIT Help Desk at 973-596-2900 (Monday – Friday, 8 am – 9 pm).

Thank you for your patience.

Update: Loss of IT Services Due to Power Failure

Update: 9:35 pm April 14 – We anticipate that power to the GITC server will be restored at approximately 4am-5am. If that happens it will allow for many services to be brought online by 1pm on Friday, April 15.

Priority will be given to our instructional systems (including WebMail by Google) followed by our web applications (i.e. Banner, complete website, tuition deposit, admissions applications) and then our academic research computing systems (AFS, High Performance Computing).

This time frame is contingent upon PSEG restoring power to GITC.  We will provide an update before 9 a.m Friday morning.

Services that are currently available include, Moodle, Webmail, VPN, Webex and the campus wired and wireless Internet access.

If you have any questions please contact the NJIT HelpDesk at 973-596-2900, Monday through Friday 8am – 9pm.

Thank you for your patience.

—— previous update ——-

Update: 5:50 pm April 14 – We anticipate that power to the GITC server room will be restored over night.  If that happens it will allow for many services to be brought online before 9:00 am Friday, April 15.

Priority will be given to our instructional systems (including WebMail by Google) followed by our web applications (i.e. Banner, complete website, tuition deposit, admissions applications) and then our academic research computing systems (AFS, High Performance Computing).

This time frame is contingent upon PSEG restoring power to GITC.  We will provide an update before 8 a.m Friday morning.

If you have any questions please contact the NJIT HelpDesk at 973-596-2900, Monday through Friday 8am – 9pm.

Thank you for your patience.

Update: Loss of IT Services Due to Power Failure

Update: 5:50 pm April 14 – We anticipate that power to the GITC server room will be restored over night, allowing for many services to be brought online before 9:00 am Friday, April 15.

Priority will be given to our instructional systems (including WebMail by Google) followed by our web applications (i.e. Banner, complete website, tuition deposit, admissions applications) and then our academic research computing systems (AFS, High Performance Computing).

This time frame is contingent upon PSEG restoring power to GITC.  We will provide an update before 8 a.m Friday morning.

If you have any questions please contact the NJIT HelpDesk at 973-596-2900, Monday through Friday 8am – 9pm.

On April 14, at approximately 2:30 AM, the GITC, CAB and ME Buildings lost power due to a man-hole fire in the University Heights area. The power outage resulted in a total interruption of all NJIT IT Services housed in the GITC Data Center.

As of around 3:30 PM the following services have been restored:

  1. Moodle
  2. NJIT Wireless network (both NJIT and NJITsecure)*
  3. Portions of the NJIT website
  4. Web VPN
  5. WebEX

The following is a partial list of services that remain unavailable.

  • WebMail by Google
  • NJIT Tuition Deposit
  • Highlander Pipeline
  • Banner
  • AFS
  • Campus Directory
  • Software Download
  • Printing
  • Parts of the website
  • Drupal
  • High Performance Computing Clusters
  • MySQL
  • Oracle
  • Techsmith Relay

IST staff are working around the clock to restore all services.  Unfortunately, we are unable to provide a better estimate at this time because it is unclear when PSEG will be able to restore power.  We will provide regular updates to this site. If you have any questions please contact the NJIT HelpDesk at 973-596-2900, Monday through Friday 8am – 9pm.

An update regarding GITC, CAB and ME classes will be provided by 5:30 AM on Friday, April 15  through the Campus Notification System and website.

Thank you for your patience.

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