System Restrictions: COVID Vaccination – 10/4/2021

Update: The issue was resolved at around 8:50 am. We are still investigating the root cause of the issue.

We are receiving widespread reports that students, faculty, and staff are unable to access IT Services due to missing vaccination records. This technology block is being applied/displayed erroneously. We are aware of the issue and working to resolve it. More information will be available in the next hour.

System Restrictions: COVID Vaccination

Update: This issue, which was first noticed at 12:14 pm, was resolved as of 12:32 pm. This problem was attributed a data refresh process. We are still investigating why the data refresh caused this problem. If you continue to experience problems please contact the IST Service Desk at 973-596-2900.

We are receiving widespread reports that students, faculty, and staff are unable to access IT Services due to missing vaccination records. This technology block is being applied/displayed erroneously. We are aware of the issue and working to resolve it. More information will be available in the next hour.

After-hours Service Desk Telecom Provider Outage – September 27, 2021

UPDATE: Service was restored at 12:42 am.

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Our after-hours Service Desk provider, Collegis, is experiencing an intermittent outage with their telephony system. If you are unable to reach them, please either email servicedesk@njit.edu or log in to our self-service portal at servicedesk.njit.edu.

VPN Update: Scheduled Maintenance and Update on Yesterday’s Outage

Scheduled Maintenance: NJIT’s Virtual Private Network (VPN) software will be unavailable on Saturday, September 4 from approximately 11:30 pm – 12:00 midnight. This scheduled outage will allow for software updates that will improve the reliability of VPN.

VPN Outage: There were two VPN outages on Thursday, September 2. The first outage started at 12:46 pm and lasted 12 minutes before service was restored. While the root cause of the problem was being investigated a second longer outage resulted in VPN being unavailable intermittently from 2:12 pm – 3:20 pm . After working with the vendor it was determined that the scheduled maintenance, mentioned above, will prevent future problems.

Please contact the IST Service Desk at 973-596-2900 or servicedesk@njit.edu if you have any additional questions.

Service Restored – Intermittent VPN Outage

VPN Service was restored at 3:20pm. VPN was unavailable from 12:46pm-1pm and 2:12pm – 3:20pm.

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As of September 2, NJIT’s VPN service is experiencing intermittent outages. During this time VPN connections may timeout/fail. We are currently working on resolving the issue and will provide more information as it becomes available.

Scheduled Internet Outage – Saturday night, Aug 14 11pm – 2am

On Saturday night August 14, 2021 there will be a planned campus-wide internet outage. The campus-wide internet will become unavailable starting Saturday night 11pm – Sunday morning 2am to perform scheduled maintenance. There will be three 15-30 minute outages.

During this time, IT services may be unavailable. Campus telephone service will remain available.

If you have questions please contact the IST ServiceDesk at 973-596-2900 or servicedesk@njit.edu.

We appreciate your patience.

Scheduled VPN and Wireless Authentication Maintenance – Tuesday, August 3, 2021 10pm – 2am

On Tuesday night, August 3, 10pm – 2am, planned maintenance will be performed supporting authentication for the VPN and Wireless networks.

During this time, authentication to the VPN and the wireless networks may be intermittent for approximately two minutes.

If you have questions please contact the IST ServiceDesk at 973-596-2900 or servicedesk@njit.edu.