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TechSmith Relay Intermittent Access

TechSmith Relay is currently experiencing intermittent availability to users. At this time users may experience issues with uploading and the processing of recordings. We are aware of the problem and working to resolve services.

Update 9/18: At this time Relay uploads should now be processing. If you continue to have an issue please contact the IST Service Desk.

Servicedesk.njit.edu is currently down – September 15, 2017 – Update

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UPDATE:

Access to servicedesk.njit.edu has been restored. If you continue to have issue with this service, please contact the IST Service Desk at 973-596-2900.

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Currently servicedesk.njit.edu is down due to an outage with our vendor Cherwell. Currently there is no ETA as to when the service will be restored. Please contact the Service Desk with any problems or questions you may have until the site is restored.

The Service Desk is located in the Student Mall room 44 and we are open from 8am – 9pm Monday – Friday. Our phone number is 973-596-2900.

Update: Network Maintenance 10:00-11:45 PM, Wednesday, 8/30/2018

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Network maintenance was completed on Wednesday 8/30 at 11:45pm.  Some servers had brief outages but services were not impacted.

NJIT Telecom will be performing maintenance on the NJIT VPN and datacenter networks Wednesday August 30, 2017 between 10:00 PM and 11:00 PM. During this time there may be a momentary outage to NJIT VPN and datacenter services including the campus website http://www.njit.edu and my.njit.edu.

VPN clients may need to be reconnected after this maintenance period.

Please contact the IST Service Desk at 973-596-2900 if you have any questions.

Network Maintenance 10-11 PM, Wednesday, 8/30/2018

NJIT Telecom will be performing maintenance on the NJIT VPN and datacenter networks tomorrow between 10:00 PM and 11:00 PM. During this time there may be a momentary outage to NJIT VPN and datacenter services.

VPN clients may need to be reconnected after this maintenance period.

Please contact the IST Service Desk at 973-596-2900 if you have any questions.

Update: Emergency Network Maintenance tonight 10 PM to 11 PM

NJIT Telecom will be performing emergency network maintenance this evening beginning 10 PM and lasting until 11 PM. During this time there will be a brief outage to NJIT VPN services.

There may also be a brief loss in connectivity to the NJIT Data Center after 10:30 PM as we install new network services.

VPN clients may need to be reconnected after this maintenance period.

Please contact the IST Service Desk at 973-596-2900 if you have any questions.

Network Maintenance Aug 18 – 27, 2017

IST – Telecom will be performing maintenance on the campus routers connecting several buildings and user groups. During the scheduled maintenance windows there will be a total loss of network connectivity the the areas indicated. Some workstations/network devices may require a reboot.

The schedule and areas impacted is as follows:
  • Friday 8/18 – 6:30 AM to 7:30 AM

GITC Lower Level and First Floors
GITC Second and Third Floors

  • Sunday 8/20 – 10:00 PM to 12:00 AM (Midnight)
    Monday 8/21 – 6:30 AM to 7:30 AM

GITC Forth and Fifth Floors
GITC Administrative Users IST Staff

  • Tuesday 8/22 – 6:30 AM to 7:30 AM

Central Avenue Building and NJIT Library

  • Wednesday 8/23 – 6:30 AM to 7:30 AM

Student Mall Administrative Users

  • Thursday 8/24 – 6:30 AM to 7:30 AM

Fenster Hall Administrative Users

  • Friday 8/24 – 6:30 AM to 7:30 AM

Public Safety/Security Systems

  • Sunday 8/27 – 7:00 AM to 9:00 AM

Public Safety/Security Systems
Residence Halls network in Cypress, Laurel, Redwood and Oak
Off Campus VPN services
Eberhardt Hall wireless
Analog phones (typically fax machines) in the Campus Center, Cullimore, Eberhardt, CAB, and Fenster Halls

 

Please contact the IST Service Desk at 973-596-2900 if you have any questions.

Update : GitLab services restored

GitLab services on git.njit.edu were restored at 2:29 PM 8/21.

GitLab is now running normally on git.njit.edu

arcs@njit.edu