System Restrictions: COVID Vaccination

Update: This issue, which was first noticed at 12:14 pm, was resolved as of 12:32 pm. This problem was attributed a data refresh process. We are still investigating why the data refresh caused this problem. If you continue to experience problems please contact the IST Service Desk at 973-596-2900. We are receiving widespread reports thatContinue reading “System Restrictions: COVID Vaccination”

After-hours Service Desk Telecom Provider Outage – September 27, 2021

UPDATE: Service was restored at 12:42 am. ————————————————————————– Our after-hours Service Desk provider, Collegis, is experiencing an intermittent outage with their telephony system. If you are unable to reach them, please either email or log in to our self-service portal at

VPN Update: Scheduled Maintenance and Update on Yesterday’s Outage

Scheduled Maintenance: NJIT’s Virtual Private Network (VPN) software will be unavailable on Saturday, September 4 from approximately 11:30 pm – 12:00 midnight. This scheduled outage will allow for software updates that will improve the reliability of VPN. VPN Outage: There were two VPN outages on Thursday, September 2. The first outage started at 12:46 pmContinue reading “VPN Update: Scheduled Maintenance and Update on Yesterday’s Outage”

Service Restored – Intermittent VPN Outage

VPN Service was restored at 3:20pm. VPN was unavailable from 12:46pm-1pm and 2:12pm – 3:20pm. ——— As of September 2, NJIT’s VPN service is experiencing intermittent outages. During this time VPN connections may timeout/fail. We are currently working on resolving the issue and will provide more information as it becomes available.

Scheduled Internet Outage – Saturday night, Aug 14 11pm – 2am

On Saturday night August 14, 2021 there will be a planned campus-wide internet outage. The campus-wide internet will become unavailable starting Saturday night 11pm – Sunday morning 2am to perform scheduled maintenance. There will be three 15-30 minute outages. During this time, IT services may be unavailable. Campus telephone service will remain available. If youContinue reading “Scheduled Internet Outage – Saturday night, Aug 14 11pm – 2am”

MyUCID Maintenance

MyUCID Management will undergo maintenance on Monday, July 19th between the hours of 12:00am – 6:00am. MyUCID account and password management will be unavailable during the maintenance window. Other IT services, e.g. Banner, DegreeWorks, Webmail and Canvas are unaffected and will remain available. If you encounter any issues after 6am on Monday please report themContinue reading “MyUCID Maintenance”