After-hours Service Desk Telecom Provider Outage – September 27, 2021

UPDATE: Service was restored at 12:42 am. ————————————————————————– Our after-hours Service Desk provider, Collegis, is experiencing an intermittent outage with their telephony system. If you are unable to reach them, please either email or log in to our self-service portal at

Update: on Planned Electrical Upgrade, Sunday, October 25, 2015

Update: The electrical upgrade is completed and the Application License servers were brought back online as of 3:30 pm. Due to a planned electrical upgrade on October 25th, 2015 servers hosting the following Application License servers will be unavailable from Sunday October 25th 12:00AM to approximately 6:00pm The following applications will be unavailable during thisContinue reading “Update: on Planned Electrical Upgrade, Sunday, October 25, 2015”

UPS equipment failure Impacts Campus IT Services September 3, 2015 – 6:05 PM

On Thursday, September 3, 2015 at approximately 6:05pm, network connectivity to Mechanical Engineering Center (MEC), Central Avenue Building (CAB) and portions of Guttenberg Technology Center (GITC) 4th and 5th floors was lost briefly due to a UPS (Uninterrupted Power Supply) equipment failure. Network connectivity was restored at 6:10pm. Additionally, it caused a service outage for the AdmissionsContinue reading “UPS equipment failure Impacts Campus IT Services September 3, 2015 – 6:05 PM”

Network Provider Internet Outage Memorial Day Weekend 2015

NJIT’s main Internet  Service Provider will be performing maintenance upgrades to its core routers. The devices are scheduled to undergo mandatory software upgrades over the course of the Memorial Day weekend between the hours of 12:01am and 6:00am, with the primary date being Saturday, May 23rd, and Sunday May 24th and Monday May 25th serving as backup dates.Continue reading “Network Provider Internet Outage Memorial Day Weekend 2015”

VPN service outage. February 2, 2015

UPDATE: The issue with VPN has been resolved. If you continue to experience difficulty, please contact the NJIT Helpdesk at 973-596-2900. ————————————————————————————————————————————————————— Currently the VPN service is unavailable. We are aware of this and are working on resolving the issue. Currently there is no ETA. Please check back here for updates.

Internet Connection Maintenance 9/2/2011 at 10 PM.

IST Telecommunications and Networks will be updating the main Internet router this Friday, 9/2/2011 at 10 PM. The router maintenance will take place this Friday night from 10:00 PM to 10:30 PM. During this time there will be a 10-15 minute interruption in ALL Internet services to and from the campus. This includes but is notContinue reading “Internet Connection Maintenance 9/2/2011 at 10 PM.”