Brief interruption of authentication services today at 3:45PM

Please be advised that between 3:45PM and 4:00PM this afternoon, authentication services were briefly interrupted.  This resulted in several other services being unavailable during this period.  Services affected include Moodle, Campus Directory, VPN, Highlander Pipeline, etc.  The cause of this brief interruption is under investigation.  Please report any ongoing problems immediately to the IST Computing Helpdesk at 973-596-2900.  Thank you.

Status update at 6:30 pm (10/3/2010)

As of 5PM today all university-wide services,  with the exception of the Intellectual Property system (Inteum C/S),  are up and available.  The Intellectual Property system will be addressed tomorrow in conjunction with the Research & Development office.  All saved email was delivered by 6PM on Friday.  Please report abnormalities to the HelpDesk (973-596-2900, M-F 8am – 6pm).

Thank you for your patience.

Status update at 11:30 pm (10/2/2010)

All AFS data and services became available at 7pm today.  The following systems became available earlier today and were reported on previous postings:   Oak, HPC, Kong & Harp, AFS Student websites, database(s), AFS web services,  iTunes, Admissions Portal (applications), Student Employment (SEMS), Parking System (VRS), and Visitor Parking.

Status update at 4:00 pm (10/2/2010)

The following systems are now operational: iTunes, Admissions Portal (applications), Student Employment (SEMS), Parking System (VRS), and Visitor Parking.

We continue to monitor the blog (https://njitsos.wordpress.com/) and answer as many of the questions as possible.   As further progress is made, that progress will be reported at this site.

Thank you.

Status update at 1:40 pm (10/2/2010)

Work to restore all services continues 24 x 7.   Oak, HPC, Kong & Harp are available.  AFS Student websites, database(s)  & web services are available.  Work continues on the restoration of full services to Payroll Web Time Entry and Paystub Review, Admissions Portal and the remaining AFS services. 

We continue to monitor the blog (https://njitsos.wordpress.com/) and answer as many of the questions as possible.   As further progress is made, that progress will be reported at this site.   

 Thank you.

Status update at 6:15 pm (10/1/2010)

 Numerous services were made available today.   These services include ADM email services for faculty and staff, Gmail authentication services for student email, DFS Network File Storage, Moodle courseware, many Highlander Pipeline applications (although several communication channels are not yet available), Alumni System, Budget Management System, Application Manager, Evisions, Online Catering, Visitor Parking, Eprint, etc.  Approximately 80% of AFS Network File Storage is now available.

While much progress was made today, a number of services remain unavailable and will be addressed as soon as possible.  Unavailable or partially available services include Payroll Web Time Entry and Paystub Review, Admissions Portal, Resource25 Scheduling, Bulletin System for several Highlander Pipeline Communications Channels, etc.

As further progress is made, that progress will be reported at this site. 

 Thank you.

Status update at 8:00 am

As of 5:00 am this morning, Oracle engineers have made the disk storage array available for NJIT applications and services.  At this time, ADM email and related services are available.  (ADM email (aka Outlook email) is typically used by NJIT faculty and staff.)

Other services will be “re-started” and made available to the campus community.  Since there are over 100 applications that need to be re-started, it will take 8-12 hours before all can be re-started, and some may take up to an additional 12 hours before they reach normal operating capacity.

Please report any problems to the IST Computing Helpdesk at (973) 596-2900.

Thank you for your continued patience throughout this ordeal.  We will continue to update you via the NJIT SOS channel.

Status update at 8:00 pm

As of 6:00 pm this evening, Oracle engineers have successfully reconstructed all of the failed components of the disk storage array that has been out of service since early Tuesday morning. They are now in the process of reconnecting these components to make all of them available to the storage array’s controllers. This process will continue for the next few hours after which NJIT staff will begin re-starting NJIT applications and making them available to the campus community. Since there are over 100 applications that need to be “re-started”, it will take 8-12 hours before all can be re-started, and some may take up to an additional 12 hours before they reach normal operating capacity.

Priority is being given to Highlander Pipeline, ADM e-mail, and AFS student file systems which should begin operations later this evening. All ADM e-mail received since Tuesday morning has been held and will be gradually delivered to ADM mailboxes over the next 24 hours.

Status updates will continue to be posted on NJIT SOS as major applications are re-started and reach normal operating capacity.

Thank you for your patience.