Major service interruption update at 9:15 am

The procedure to reconstruct data damaged in NJIT’s enterprise disk storage array is taken much longer than initially expected.  Fortunately, there are no indications of any data loss, and data integrity is the highest priority.  The Gmail authentication service has been restored and restoring the Moodle authentication service is under investigation.

At this time, the data recovery process that began at around 2:00 pm yesterday is approximately 2/3 complete. Unfortunately, services may remain unavailable for the better part of the day today if not longer.  When there is more specific information available, it will be communicated.

Your understanding is appreciated.

Please continue to visit these sites for the latest:  http://ist.njit.edu, http://twitter.com/njit, http://njit.blogspot.com, and http://www.facebook.com/pages/Newark-NJ/NJIT/7185471825. You can also contact the IST computing Helpdesk at (973) 596-2900.

Major service interruption status update at 10:45 pm

Unfortunately, after careful analysis of the disk and data rebuild progress, and after discussions with Oracle engineers about the safest strategy for the remaining processes, we’ve determined that this service restoration might not be completed before 8:00AM Wednesday morning.

Our highest priority continues to be the integrity of the data. Our work with the Oracle engineers will continue throughout the night, and every effort will be made to restore all services as quickly as possible.

Your understanding is appreciated.

Major service interruption status update at 12:30 pm

Equipment repairs on the enterprise disk storage array are expected to be completed by 1:00PM. Then the 100 plus systems impacted by this failure will be evaluated and brought up in a priority order, with academic-related services being the highest priority. Assuming there are no data loss and/or corruption issues which will require file restores from backups, the estimated time for service restoration is about 3:30 pm.

Additional status updates will be posted on http://ist.njit.edu, http://twitter.com/njit, and http://www.facebook.com/pages/Newark-NJ/NJIT/7185471825. You can also contact the IST computing Helpdesk at (973) 596-2900.

Thank you for your patience.

Major service interruption

At about 4:00 am this morning, an enterprise disk storage system failed which is affecting many critical services including administrative email, Gmail authentication, AFS and DFS file systems, Highlander Pipeline, etc. Field engineers are expected on-site by 10:30 am with replacement parts. We expect to know by 11:00AM whether the service interruption will be extended.

Banner production services are available at http://bninbts1.njit.edu:9090/ for NJIT users.

Additional status updates will be posted on http://ist.njit.edu, http://twitter.com/njit, and http://www.facebook.com/pages/Newark-NJ/NJIT/7185471825. You can also contact the IST computing Helpdesk at (973) 596-2900.

Thank you for your patience.