NJIT portal Highlander Pipeline upgrade scheduled for March 15, 2021 5am – 7am

Brief or intermittent service interruptions may occur between 5am – 7am.

Information Services & Technology (IST) is pleased to announce an upgrade to Highlander Pipeline, the NJIT portal. The upgraded version will improve security by eliminating the need for Adobe flash.  This new environment has been upgraded to current versions of the operating system and database.

The portal will be upgraded on March 15, 2021 and will be accessible via http://my.njit.edu/ . 

The user interface will remain the same.

Please contact the IST Service Desk at (973) 596-2900 or online at http://servicedesk.njit.edu/  if you encounter any issues.

Networking Maintenance Monday January 25 at 5:30pm

On Monday January 25, 2021, at 5:30pm maintenance will be performed that may cause intermittent network connectivity for 1-5 minutes to the following buildings:

• Micro Electronics
• Tiernan Hall
• Colton Hall
• Faculty Memorial Hall
• Student Mall
• Weston Hall

This maintenance window is needed in order to replace an intermittent cable.

Info: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/

Update: Website Network Outage, 1/21/21

On Friday January 22 6:00-6:10am, network maintenance will be performed. During this maintenance window, access to web services such as Webmail, the portal, Canvas and Webex may be intermittent for 3 minutes. Service will be restored by 6:10am.

Information: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/


Some services may have been intermittent between 11:47 am – 12:08 pm. This issue was caused by a system outage. During this time students, faculty, and staff may have been unable to log into services such as Canvas, Webex, and Pipeline. 

NJIT is working to identify the root cause of the problem.  More information will be available shortly.

Scheduled Outage Enterprise IT Service – Saturday, December 5th – Sunday, December 6th, 2020

IST will be applying operational and security updates to several systems from 9 pm Saturday, December 5th, to 11 am Sunday, December 6th, 2020. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable.

Webmail and Canvas will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Academic research services (e.g. HPC, Big Data), network access and telephone service will not be affected.

If you encounter any issues after 11 am on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu

Thank you for your patience.

VPN Maintenance 11/1/20 Sunday night 11pm – Monday 1am

On Sunday night November 1 at 11pm through Monday morning at 1am, IST Core Systems and Telecommunications will be performing maintenance on the campus VPN server in order to install security upgrades.

During this maintenance window, VPN access may be intermittent with brief outages, and one outage lasting up to 20 minutes.

Information: IST Service Desk http://servicedesk.njit.edu/ 973-596-2900

Service Restored: Issues receiving external telephone calls. Monday October 19, 2020

Update Oct 20 7am: Full telephone service was restored on October 20 at 4:15am by our external telephone provider.

Update Oct 19 10:30pm: Incoming telephone service is still unavailable. Our telephone provider has identified the the problem and is working to resolve it.

On Monday October 19 at approximately 12:15pm, incoming telephone service (calls made to NJIT from outside) became unavailable. We do not have an estimated time for resolution. Our external telephone provider has a service outage that is impacting many customers in the eastern United States.

Information: IST servicedesk http://servicedesk.njit.edu/