Wireless Network Upgrades May 24 – June 18, 2021

On May 24 – June 14, IST Telecom and Networks will be upgrading the wireless network.  This upgrade will improve WIFI performance within the buildings.  During this upgrade, a contractor will replace the wireless access points in the following buildings:

  • COLTON Hall
  • FENSTER Hall

During this maintenance, the contractor will replace access points in their existing locations.   Access to the rooms will be coordinated with public safety if needed.

Please direct any questions or concerns to IST Telecom and Networks, telecom@njit.edu.

Cisco Jabber Phone Maintenance – Friday, April 30th 9:00pm – Saturday, May 1st, 2021

Starting on Friday April 30th, 2021 9:00pm, to 11:59pm Saturday, May 1st, 2021  CST will upgrade the hardware supporting the Cisco Jabber phone service. The Jabber service is redundant and your mobile device or PC may see an outage for a few seconds during this maintenance period. The maintenance will not impact office telephones.

Information: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/

Kong permanently out of service


Kong.njit.edu is now permanently out of service.
All eligible logins and files were moved to Lochness.njit.edu.
Please contact ARCS@NJIT.EDU if you require assistance.


Kong is permanently out of service and will be turned off on May 5th 
All logins and files are being moved to Lochness           
Please contact ARCS@NJIT.EDU if you require assistance 

Cisco Jabber software Update – April 20, 2021 9:00pm

Starting on Tuesday April 20, 2021 9:00pm, CST will be upgrading Cisco Jabber software, on NJIT managed computers, to address a recently announced vulnerability.  During this process your computer will receive an updated version of Cisco Jabber and may require a reboot of your computer.

If your NJIT device does not receive an auto update or you are using a personally owned computer / mobile device, please download and install the updated software package from https://ist.njit.edu/software-available-download#c or from your respective (Google/Apple) app stores.

Information: IST Service Desk 973-596-2900 http://servicedesk.njit.edu/

Scheduled Webex Outage – Friday, April 16th – Sunday, April 18th, 2021

Cisco will be applying updates to NJIT’s Webex Data Center from 10 pm Friday, April 16th, to 3 am, Sunday, April 18th, 2021.  

During this maintenance period, Webex video conferencing will continue to work.  However, recordings will be unavailable at njit.webex.com and new recordings will not be available until Sunday evening.

Previously created recordings, hosted at mediaspace.njit.edu (Kaltura), are not affected and will remain available.

If you encounter any issues after 2 pm on Sunday, please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu

Thank you for your patience.

Maintenance Completed -Scheduled Outage Enterprise IT Service – Saturday, March 20th – Sunday, March 21st, 2021

IST will be applying operational and security updates to several systems from 8 pm Saturday, March 20th, to 2 pm Sunday, March 21st, 2021. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable.

Webmail and Canvas will be available throughout most of this maintenance window, however, you may experience intermittent interruptions. Academic research services (e.g. HPC, Big Data), network access and telephone service will not be affected.

If you encounter any issues after 2 pm on Sunday please report them to the IST Service Desk at 973-596-2900 or https://servicedesk.njit.edu

Thank you for your patience.