Unified Communications Phone System Maintenance – Friday March 18th 2022

On Friday March 18th 2022 from 9pm – 11:30pm, Unified Communications and Networking department will be performing maintenance on Unified Communications Phone system servers.  All of the services provided by these servers are redundant and the end user should not see any interruption to the phone service. If you have questions please contact the IST ServiceDesk at 973-596-2900 or servicedesk@njit.edu.

Cisco Jabber Phone Maintenance – Friday, April 30th 9:00pm – Saturday, May 1st, 2021

Starting on Friday April 30th, 2021 9:00pm, to 11:59pm Saturday, May 1st, 2021  CST will upgrade the hardware supporting the Cisco Jabber phone service. The Jabber service is redundant and your mobile device or PC may see an outage for a few seconds during this maintenance period. The maintenance will not impact office telephones. Information:

Cisco Jabber software Update – April 20, 2021 9:00pm

Starting on Tuesday April 20, 2021 9:00pm, CST will be upgrading Cisco Jabber software, on NJIT managed computers, to address a recently announced vulnerability.  During this process your computer will receive an updated version of Cisco Jabber and may require a reboot of your computer. If your NJIT device does not receive an auto update or you

Jabber Phone Maintenance – April 15, 2021 9pm

On Thursday April 15, 2021 9:00pm to 11:59pm, CST will upgrade the hardware supporting the Cisco Jabber phone service. The Jabber service is redundant and your mobile device or PC may see an outage for a few seconds during this maintenance period. The maintenance will not impact office telephones. Information: IST Service Desk 973-596-2900

Jabber Phone Maintenance – March 16, 2021 9pm

On Tuesday March 16, 2021 9:00pm to 11:59pm, CST will upgrade the hardware supporting the Cisco Jabber phone service. The Jabber service is redundant and your mobile device or PC may see an outage for a few seconds during this maintenance period. The maintenance will not impact office telephones. Information: IST Service Desk 973-596-2900

Fenster Hall 5, 6th Floors Network Interruption 9/14/20 9:30-10am

On Monday Sept 14, 2020 9:30am, network service to Fenster Hall 5th and 6th floors was interrupted. Service was restored at 10am. Information: IST Servicedesk 973-596-2900 http://servicedesk.njit.edu/

Resolved: Webex Audio Issues

Update: Webex audio issue was resolved at approximately 3:40 pm, March 25. Starting at about 2:40 pm, March 25, we have observed problems with Webex voice over IP (VOIP) audio. Audio in existing rooms has been choppy and participants may not be able to connect to their conference. We are working with Cisco to fix

Incoming Telephone Service Outage 9/18/19 11:30pm – 9/19/19 6:15am

On Wednesday night September 18 at 11:30pm incoming telephone service to office telephones was unavailable.  Service was restored on Thursday morning September 19 at 6:15am.  Outgoing calls, internal calls and incoming emergency calls were not impacted and were working normally.

GITC 4th floor intermittent network connectivity 4/22/2019

On Monday morning April 22, 2019 network connectivity to portions of the GITC 4th floor became slow or intermittent. Full service was restored at 10:40am. Information: IST servicedesk 973-596-2900, http://servicedesk.njit.edu/

Central Avenue Building – Emergency Network Maintenance – 04/04 @6AM

On Thursday April 4th, 2019 between 6AM and 6:30AM we will be performing emergency maintenance on the network equipment servicing Central Avenue Building.  During this maintenance window Wireless and Wired connections will be down for 15 minutes. This is being done to correct a problem to avoid future downtime. Information: IST servicedesk 973-596-2900, http://servicedesk.njit.edu/