EDIT: Service was restored as of 6:30 PM on 2/4. NJIT is currently experiencing a disruption with Cisco WebEx. At this time users might receive an error when trying to join a room or share audio. Cisco has confirmed the issue and is working on a resolution. If users are having a problem connecting with WebExContinue reading “WebEx Service Degradation”
Category Archives: Canvas
Potential Service Degradation
Amazon Web Services (AWS) is currently experiencing an outage of their east coast data center. NJIT services hosted on the AWS platform including Canvas, Maxient, Chrome River for Expenses, Admin Pages, etc. may be impacted as a result of this outage. IST is continuing to monitor the situation and will provide updates as they becomeContinue reading “Potential Service Degradation”
Scheduled Webex Outage – Friday, April 16th – Sunday, April 18th, 2021
Cisco will be applying updates to NJIT’s Webex Data Center from 10 pm Friday, April 16th, to 3 am, Sunday, April 18th, 2021. During this maintenance period, Webex video conferencing will continue to work. However, recordings will be unavailable at njit.webex.com and new recordings will not be available until Sunday evening. Previously created recordings, hosted at mediaspace.njit.edu (Kaltura), are not affected and will remain available. IfContinue reading “Scheduled Webex Outage – Friday, April 16th – Sunday, April 18th, 2021”
Maintenance Completed -Scheduled Outage Enterprise IT Service – Saturday, March 20th – Sunday, March 21st, 2021
IST will be applying operational and security updates to several systems from 8 pm Saturday, March 20th, to 2 pm Sunday, March 21st, 2021. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable. Webmail and Canvas will be available throughout most of this maintenance window, however, you mayContinue reading “Maintenance Completed -Scheduled Outage Enterprise IT Service – Saturday, March 20th – Sunday, March 21st, 2021”
VPN Maintenance 8/2/20 Sunday night 11pm – Monday 1am
On Sunday night August 2 at 11pm through Monday morning at 1am, IST Core Systems and Telecommunications will be performing maintenance on the campus VPN server in order to install security upgrades. During this maintenance window, VPN access will be intermittent with brief outages, and one outage lasting up to 20 minutes. Part of thisContinue reading “VPN Maintenance 8/2/20 Sunday night 11pm – Monday 1am”
Moodle Upgrade, July 9, 2020
Moodle will be unavailable on July 9 between 12:30 am and 6:30 am while an upgrade is applied to our site. If you have any questions or experience issues outside of that time frame, please contact the IST Service Desk by calling (973) 596-2900 or emailing servicedesk@njit.edu.
Scheduled Outage Enterprise IT Service – Saturday, June 6th – Sunday, June 7th 2020
IST will be applying operational and security updates to several systems from 9 pm Saturday, June 6th, to 11 am Sunday, June 7th, 2020. During this critical activity, many enterprise IT services (e.g. Banner, TouchNet, Infosilem) will be unavailable. Webmail and Canvas/Moodle will be available throughout most of this maintenance window, however, you may experienceContinue reading “Scheduled Outage Enterprise IT Service – Saturday, June 6th – Sunday, June 7th 2020”
WebEx is experiencing intermittent issues. 4/16/2020
At around 4:15 pm on 4/16/2020 WebEx began to experience intermittent issues. We are aware of this and are working with the vendor to rectify the issue. We will update this post with more information as it becomes available.
Resolved: Intermittent Mediaspace Availability
Update: Access to Mediaspace was restored as of 10:45 3/30/20. Mediaspace.njit.edu is currently unavailable. Kaltura (our vendor) is aware of the problem and working to resolve it. We will provide updates as they are available.
NJIT SOS (Service Outage System) 