March 16 Login Issue.

On Sunday morning, March 15, the system began to expire passwords for users who did not set up their accounts in MyUCID Management. This prevented some users from being able to access IT services (e.g. Canvas, Moodle, Webmail, etc). This issue was resolved at approximately 8 pm March 16.  If you experienced this problem we encourageContinue reading “March 16 Login Issue.”

(UPDATE) Banner Unavailable Feb 28, 2020 8pm

Service was restored at 3:00am on 2/29/2020. If you continue to have issues, please contact the IST Service Desk at servicedesk.njit.edu. ————————- On Friday Feb 28, 2020 at approximately 8pm, the Banner system is currently experiencing an outage causing service to be unavailable. IST is currently working to resolve the issue. Information: IST Service DeskContinue reading “(UPDATE) Banner Unavailable Feb 28, 2020 8pm”

(UPDATE) Service Interruption to Student Printing in Computer Labs via PaperCut. 2/24/2020

Service was restored at 4:55pm on 2/24/2020. If you continue to have issues, please contact the IST Service Desk at servicedesk.njit.edu. ——————————————————————————————————————————————- Starting at 12:30pm today there was an interruption to student printing services in all computer labs. We are actively working toward a resolution. We will provide updates as they become available.

File Share network connectivity issue. Tuesday January 8, 2019

The service has been rebooted and should now be functioning normally. If you are unable to see your share, please reboot your computer and try again. If your share still does not work please call the Service Desk at 973-596-2900. We are currently experiencing network connectivity issues with certain file shares. We are rebooting theContinue reading “File Share network connectivity issue. Tuesday January 8, 2019”

MySQL outage – December 3, 2018

Update: MySQL should now be working properly. If you have any further issues, please contact the IST Service Desk at 973-596-2900. ————————————————————————————————————————————– The MySQL academic database server was taken down for emergency maintenance. It is in the process of being fixed. An ETA for it’s availability is not known at this time.

UPDATE: NARF Tennis Center network connectivity is restored. Thursday, September 6th, 2018

Connectivity was restored at noon on September 6th. A construction change has accidentally taken the Tennis Courts off the campus network. The wireless and Network connectivity are not available in that building, as well as the tennis Playsight service. Update: The connection to the NARF Tennis Center is anticipated to be restored sometime on theContinue reading “UPDATE: NARF Tennis Center network connectivity is restored. Thursday, September 6th, 2018”

Update: Access to the IST Service Desk Phone System Has Been Restored

UPDATE: A problem with the IST Service Desk’s phone lines was resolved at approximately 1 pm. Between the hours of 9 am and 1 pm users may have been unable to connect to 973-596-2900 or 877-889-7685.  The outage was a result of a cut fiber line with the IST Service Desk’s off-campus service provider. ——————————————————————————————————————————–Continue reading “Update: Access to the IST Service Desk Phone System Has Been Restored”