IST will be applying operational and security updates to several systems from 9 pm Saturday, December 5th, to 11 am Sunday, December 6th, 2020. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable. Webmail and Canvas will be available throughout most of this maintenance window, however, you mayContinue reading “Scheduled Outage Enterprise IT Service – Saturday, December 5th – Sunday, December 6th, 2020”
On Monday Sept 14, 2020 9:30am, network service to Fenster Hall 5th and 6th floors was interrupted. Service was restored at 10am. Information: IST Servicedesk 973-596-2900 http://servicedesk.njit.edu/
Some users have been getting the following error when connecting to Banner Self-Service “Your connection is not fully secure”. This is a known issue and is a result of TLS 1.0 and 1.1 approaching end of life. If you receive this issue please click advanced and then click on Proceed to bnssbpr1.njit.edu (unsafe). If thatContinue reading “Error about Banner Connection not being secure”
Moodle will be unavailable on July 9 between 12:30 am and 6:30 am while an upgrade is applied to our site. If you have any questions or experience issues outside of that time frame, please contact the IST Service Desk by calling (973) 596-2900 or emailing firstname.lastname@example.org.
IST will be applying operational and security updates to several systems from 9 pm Saturday, June 6th, to 11 am Sunday, June 7th, 2020. During this critical activity, many enterprise IT services (e.g. Banner, TouchNet, Infosilem) will be unavailable. Webmail and Canvas/Moodle will be available throughout most of this maintenance window, however, you may experienceContinue reading “Scheduled Outage Enterprise IT Service – Saturday, June 6th – Sunday, June 7th 2020”
At around 4:15 pm on 4/16/2020 WebEx began to experience intermittent issues. We are aware of this and are working with the vendor to rectify the issue. We will update this post with more information as it becomes available.
Update: Webex audio issue was resolved at approximately 3:40 pm, March 25. Starting at about 2:40 pm, March 25, we have observed problems with Webex voice over IP (VOIP) audio. Audio in existing rooms has been choppy and participants may not be able to connect to their conference. We are working with Cisco to fixContinue reading “Resolved: Webex Audio Issues”
On Sunday morning, March 15, the system began to expire passwords for users who did not set up their accounts in MyUCID Management. This prevented some users from being able to access IT services (e.g. Canvas, Moodle, Webmail, etc). This issue was resolved at approximately 8 pm March 16. If you experienced this problem we encourageContinue reading “March 16 Login Issue.”
Service was restored at 3:00am on 2/29/2020. If you continue to have issues, please contact the IST Service Desk at servicedesk.njit.edu. ————————- On Friday Feb 28, 2020 at approximately 8pm, the Banner system is currently experiencing an outage causing service to be unavailable. IST is currently working to resolve the issue. Information: IST Service DeskContinue reading “(UPDATE) Banner Unavailable Feb 28, 2020 8pm”
Service was restored at 4:55pm on 2/24/2020. If you continue to have issues, please contact the IST Service Desk at servicedesk.njit.edu. ——————————————————————————————————————————————- Starting at 12:30pm today there was an interruption to student printing services in all computer labs. We are actively working toward a resolution. We will provide updates as they become available.