Scheduled Outage Enterprise IT Service – Saturday, June 6th – Sunday, June 7th 2020

IST will be applying operational and security updates to several systems from 9 pm Saturday, June 6th, to 11 am Sunday, June 7th, 2020.  During this critical activity, many enterprise IT services (e.g. Banner, TouchNet, Infosilem) will be unavailable.    Webmail and Canvas/Moodle will be available throughout most of this maintenance window, however, you may experienceContinue reading “Scheduled Outage Enterprise IT Service – Saturday, June 6th – Sunday, June 7th 2020”

Resolved: Webex Audio Issues

Update: Webex audio issue was resolved at approximately 3:40 pm, March 25. Starting at about 2:40 pm, March 25, we have observed problems with Webex voice over IP (VOIP) audio. Audio in existing rooms has been choppy and participants may not be able to connect to their conference. We are working with Cisco to fixContinue reading “Resolved: Webex Audio Issues”

March 16 Login Issue.

On Sunday morning, March 15, the system began to expire passwords for users who did not set up their accounts in MyUCID Management. This prevented some users from being able to access IT services (e.g. Canvas, Moodle, Webmail, etc). This issue was resolved at approximately 8 pm March 16.  If you experienced this problem we encourageContinue reading “March 16 Login Issue.”

(UPDATE) Banner Unavailable Feb 28, 2020 8pm

Service was restored at 3:00am on 2/29/2020. If you continue to have issues, please contact the IST Service Desk at servicedesk.njit.edu. ————————- On Friday Feb 28, 2020 at approximately 8pm, the Banner system is currently experiencing an outage causing service to be unavailable. IST is currently working to resolve the issue. Information: IST Service DeskContinue reading “(UPDATE) Banner Unavailable Feb 28, 2020 8pm”

(UPDATE) Service Interruption to Student Printing in Computer Labs via PaperCut. 2/24/2020

Service was restored at 4:55pm on 2/24/2020. If you continue to have issues, please contact the IST Service Desk at servicedesk.njit.edu. ——————————————————————————————————————————————- Starting at 12:30pm today there was an interruption to student printing services in all computer labs. We are actively working toward a resolution. We will provide updates as they become available.

File Share network connectivity issue. Tuesday January 8, 2019

The service has been rebooted and should now be functioning normally. If you are unable to see your share, please reboot your computer and try again. If your share still does not work please call the Service Desk at 973-596-2900. We are currently experiencing network connectivity issues with certain file shares. We are rebooting theContinue reading “File Share network connectivity issue. Tuesday January 8, 2019”