Scheduled Outage Enterprise IT Service – Saturday, June 6th – Sunday, June 7th 2020

IST will be applying operational and security updates to several systems from 9 pm Saturday, June 6th, to 11 am Sunday, June 7th, 2020.  During this critical activity, many enterprise IT services (e.g. Banner, TouchNet, Infosilem) will be unavailable.    Webmail and Canvas/Moodle will be available throughout most of this maintenance window, however, you may experience

March 16 Login Issue.

On Sunday morning, March 15, the system began to expire passwords for users who did not set up their accounts in MyUCID Management. This prevented some users from being able to access IT services (e.g. Canvas, Moodle, Webmail, etc). This issue was resolved at approximately 8 pm March 16.  If you experienced this problem we encourage

(UPDATE) Banner Unavailable Feb 28, 2020 8pm

Service was restored at 3:00am on 2/29/2020. If you continue to have issues, please contact the IST Service Desk at servicedesk.njit.edu. ————————- On Friday Feb 28, 2020 at approximately 8pm, the Banner system is currently experiencing an outage causing service to be unavailable. IST is currently working to resolve the issue. Information: IST Service Desk

Service Restored at 12 noon. Intermittent Phone and Network and network issues 9/27/18

Service restored at 9/27/18 12 noon. On Thursday morning 9/27/18 at 9:30am network connectivity to some phones and computer in CKB, Cypress, Honors, EDC3 and FSB became intermittent.  The issue is currently being researched. Information: IST Service Desk 973-596-2900

Banner System Maintenance on 5/19/2018

On Saturday, May 19, 2018 at midnight – 10:00 am, Banner system maintenance will be performed.  During this maintenance window, all Banner services (Internet Native Banner (INB), Banner Self Service, Job submission) and related Banner applications (e.g. Appworx, Infosilem, Evision, etc.) will be unavailable. Information: IST Helpdesk 973-596-2900

Wireless Network NJITsecure and eduroam – Service restored 4/20/18 at 5:20pm

On Friday April 20, 2018 4:20pm – 5:20pm the NJITsecure and eduroam wireless networks were unavailable.   Service was restored at 5:20pm. Info: IST Service Desk 973-596-2900

Highlander Pipeline Service Outage – Service Restored

Highlander Pipeline portal service was unavailable Wednesday, 12/21/2017, 11:10 pm – Thursday, 12/22/2017, 4:50 am. The portal service was fully restored at 4:50 am and all services accessed through the portal are available.

Updated – Datacenter Server Maintenance 10/21/2017, 2 AM – 8 AM

On Saturday, October 21, 2017 between 2 AM – 8 AM, maintenance will be performed on Datacenter servers. During the maintenance window, access to Banner Student Self Service, Faculty Self Service, Employee Self Service, Internet Native Banner (INB), Job submission, and other portal services will be intermittent. There will be a brief Webauth Authentication Service

TechSmith Relay Intermittent Access

TechSmith Relay is currently experiencing intermittent availability to users. At this time users may experience issues with uploading and the processing of recordings. We are aware of the problem and working to resolve services. Update 9/18: At this time Relay uploads should now be processing. If you continue to have an issue please contact the

RELAY SERVER UPGRADE ALERT- Aug 15, 2017 – 9AM to 11AM (approx.)

On August 15th, between the hours of 9AM and 11AM, the TechSmith Relay server will down due to an upgrade. This new update to version 5.1.2 includes a number of improvements in the stability of the recorder. In order to facilitate this change it is necessary that users of the Mac version of Relay will need to