Potential Service Degradation

Amazon Web Services (AWS) is currently experiencing an outage of their east coast data center. NJIT services hosted on the AWS platform including Canvas, Maxient, Chrome River for Expenses, Admin Pages, etc. may be impacted as a result of this outage. IST is continuing to monitor the situation and will provide updates as they become

Scheduled Outage Enterprise IT Services

Saturday, December 11th – Sunday, December 12th, 2021 IST will be applying operational, security, and hardware updates to several systems from 9pm Saturday, December 11, to 11am Sunday, December 12th, 2021. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable. Webmail and Canvas will be available throughout most of this maintenance window,

Maintenance Completed -Scheduled Outage Enterprise IT Service – Saturday, March 20th – Sunday, March 21st, 2021

IST will be applying operational and security updates to several systems from 8 pm Saturday, March 20th, to 2 pm Sunday, March 21st, 2021. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable. Webmail and Canvas will be available throughout most of this maintenance window, however, you may

NJIT portal Highlander Pipeline upgrade scheduled for March 15, 2021 5am – 7am

Brief or intermittent service interruptions may occur between 5am – 7am. Information Services & Technology (IST) is pleased to announce an upgrade to Highlander Pipeline, the NJIT portal. The upgraded version will improve security by eliminating the need for Adobe flash.  This new environment has been upgraded to current versions of the operating system and database.

Scheduled Outage Enterprise IT Service – Saturday, December 5th – Sunday, December 6th, 2020

IST will be applying operational and security updates to several systems from 9 pm Saturday, December 5th, to 11 am Sunday, December 6th, 2020. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable. Webmail and Canvas will be available throughout most of this maintenance window, however, you may

Error about Banner Connection not being secure

Some users have been getting the following error when connecting to Banner Self-Service  “Your connection is not fully secure”.  This is a known issue and is a result of TLS 1.0 and 1.1 approaching end of life. If you receive this issue please click advanced and then click on Proceed to bnssbpr1.njit.edu (unsafe). If that

Scheduled Outage Enterprise IT Service – Saturday, June 6th – Sunday, June 7th 2020

IST will be applying operational and security updates to several systems from 9 pm Saturday, June 6th, to 11 am Sunday, June 7th, 2020.  During this critical activity, many enterprise IT services (e.g. Banner, TouchNet, Infosilem) will be unavailable.    Webmail and Canvas/Moodle will be available throughout most of this maintenance window, however, you may experience

March 16 Login Issue.

On Sunday morning, March 15, the system began to expire passwords for users who did not set up their accounts in MyUCID Management. This prevented some users from being able to access IT services (e.g. Canvas, Moodle, Webmail, etc). This issue was resolved at approximately 8 pm March 16.  If you experienced this problem we encourage

(UPDATE) Banner Unavailable Feb 28, 2020 8pm

Service was restored at 3:00am on 2/29/2020. If you continue to have issues, please contact the IST Service Desk at servicedesk.njit.edu. ————————- On Friday Feb 28, 2020 at approximately 8pm, the Banner system is currently experiencing an outage causing service to be unavailable. IST is currently working to resolve the issue. Information: IST Service Desk

Service Restored at 12 noon. Intermittent Phone and Network and network issues 9/27/18

Service restored at 9/27/18 12 noon. On Thursday morning 9/27/18 at 9:30am network connectivity to some phones and computer in CKB, Cypress, Honors, EDC3 and FSB became intermittent.  The issue is currently being researched. Information: IST Service Desk 973-596-2900