Scheduled Outage Enterprise IT Service – Saturday, June 6th – Sunday, June 7th 2020

IST will be applying operational and security updates to several systems from 9 pm Saturday, June 6th, to 11 am Sunday, June 7th, 2020.  During this critical activity, many enterprise IT services (e.g. Banner, TouchNet, Infosilem) will be unavailable.    Webmail and Canvas/Moodle will be available throughout most of this maintenance window, however, you may experienceContinue reading “Scheduled Outage Enterprise IT Service – Saturday, June 6th – Sunday, June 7th 2020”

March 16 Login Issue.

On Sunday morning, March 15, the system began to expire passwords for users who did not set up their accounts in MyUCID Management. This prevented some users from being able to access IT services (e.g. Canvas, Moodle, Webmail, etc). This issue was resolved at approximately 8 pm March 16.  If you experienced this problem we encourageContinue reading “March 16 Login Issue.”

(UPDATE) Banner Unavailable Feb 28, 2020 8pm

Service was restored at 3:00am on 2/29/2020. If you continue to have issues, please contact the IST Service Desk at servicedesk.njit.edu. ————————- On Friday Feb 28, 2020 at approximately 8pm, the Banner system is currently experiencing an outage causing service to be unavailable. IST is currently working to resolve the issue. Information: IST Service DeskContinue reading “(UPDATE) Banner Unavailable Feb 28, 2020 8pm”

Service Restored at 12 noon. Intermittent Phone and Network and network issues 9/27/18

Service restored at 9/27/18 12 noon. On Thursday morning 9/27/18 at 9:30am network connectivity to some phones and computer in CKB, Cypress, Honors, EDC3 and FSB became intermittent.  The issue is currently being researched. Information: IST Service Desk 973-596-2900

Updated – Datacenter Server Maintenance 10/21/2017, 2 AM – 8 AM

On Saturday, October 21, 2017 between 2 AM – 8 AM, maintenance will be performed on Datacenter servers. During the maintenance window, access to Banner Student Self Service, Faculty Self Service, Employee Self Service, Internet Native Banner (INB), Job submission, and other portal services will be intermittent. There will be a brief Webauth Authentication ServiceContinue reading “Updated – Datacenter Server Maintenance 10/21/2017, 2 AM – 8 AM”

TechSmith Relay Intermittent Access

TechSmith Relay is currently experiencing intermittent availability to users. At this time users may experience issues with uploading and the processing of recordings. We are aware of the problem and working to resolve services. Update 9/18: At this time Relay uploads should now be processing. If you continue to have an issue please contact theContinue reading “TechSmith Relay Intermittent Access”

RELAY SERVER UPGRADE ALERT- Aug 15, 2017 – 9AM to 11AM (approx.)

On August 15th, between the hours of 9AM and 11AM, the TechSmith Relay server will down due to an upgrade. This new update to version 5.1.2 includes a number of improvements in the stability of the recorder. In order to facilitate this change it is necessary that users of the Mac version of Relay will need toContinue reading “RELAY SERVER UPGRADE ALERT- Aug 15, 2017 – 9AM to 11AM (approx.)”