Update: Access to the IST Service Desk Phone System Has Been Restored

UPDATE: A problem with the IST Service Desk’s phone lines was resolved at approximately 1 pm. Between the hours of 9 am and 1 pm users may have been unable to connect to 973-596-2900 or 877-889-7685.  The outage was a result of a cut fiber line with the IST Service Desk’s off-campus service provider. ——————————————————————————————————————————–Continue reading “Update: Access to the IST Service Desk Phone System Has Been Restored”

Summer Updates to Degree Works. May 18, 2018 – June 1, 2018

Over the summer Degree Works will be updated to reflect recent changes made to the course catalog and program requirements. Changes have begun and are scheduled to be complete on June 1. During this time students may notice discrepancies in Degree Works.  If you notice any issues after June 1, please contact Student Information Systems at sis@njit.edu. ThankContinue reading “Summer Updates to Degree Works. May 18, 2018 – June 1, 2018”

Domain log in issues – February 20, 2018

Currently some user may experience trouble logging on to their computers. Please wait 15 minutes before attempting to log in again. IST is aware of the issue and is actively investigating the root cause and hope to have it resolved shortly. If you have any questions please contact the IST Service Desk at 973-596-2900.

Domain log in issues – February 15, 2018

Update: This should be resolved now, if you have any issues please contact the IST Service Desk at 973-596-2900. —————————————————————————————————————————————- Currently some user may experience trouble logging on to their computers. Please wait 15 minutes before attempting to log in again. IST is aware of the issue and is actively investigating the root cause andContinue reading “Domain log in issues – February 15, 2018”

Servicedesk.njit.edu is currently down – September 15, 2017 – Update

UPDATE: Access to servicedesk.njit.edu has been restored. If you continue to have issue with this service, please contact the IST Service Desk at 973-596-2900. —————————————————————————————————————————————– Currently servicedesk.njit.edu is down due to an outage with our vendor Cherwell. Currently there is no ETA as to when the service will be restored. Please contact the Service DeskContinue reading “Servicedesk.njit.edu is currently down – September 15, 2017 – Update”

ITMS Request Service down for maintenance. Thursday, January 26, 2017

“The ITMS Request Service will be down for maintenance on Thursday, January 26 starting at 7am. The maintenance should be the completed by 8:30am. This maintenance will update the name of the system to MTSS Request Service to reflect the department name changing from Instructional Technology & Media Services to Media & Technology Support Services.Continue reading “ITMS Request Service down for maintenance. Thursday, January 26, 2017”

Network Maintenance CAB- July 14 8:30-9:00am.

On Thurday, July 14 at approximately 8:30am – 9am network maintenance will be performed to replace a failing network device supporting portions of the 3rd and 4th floors of CAB.   This maintenance is due to a power failure in CAB 3rd floor on Wednesday at 6:34am that caused users to temporarily loose internet access.Continue reading “Network Maintenance CAB- July 14 8:30-9:00am.”