Update: The issue was resolved at around 8:50 am. We are still investigating the root cause of the issue. We are receiving widespread reports that students, faculty, and staff are unable to access IT Services due to missing vaccination records. This technology block is being applied/displayed erroneously. We are aware of the issue and workingContinue reading “System Restrictions: COVID Vaccination – 10/4/2021”
UPDATE: Service was restored at 12:42 am. ————————————————————————– Our after-hours Service Desk provider, Collegis, is experiencing an intermittent outage with their telephony system. If you are unable to reach them, please either email firstname.lastname@example.org or log in to our self-service portal at servicedesk.njit.edu.
IST will be applying operational, security, and hardware updates to several systems from 8 pm Saturday, June 5th, to 2 pm Sunday, June 6th, 2021. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable. Webmail and Canvas will be available throughout most of this maintenance window, however,Continue reading “Scheduled Outage Enterprise IT Service – Saturday, June 5th – Sunday, June 6th, 2021”
Emergency A/C repairs in the GITC computer roommight require a system shutdown of Lochness and/or Stheno Wed 5/26 or Thur 5/27.Specifics will be provided as the situation develops.
UPDATE: Kong.njit.edu is now permanently out of service.All eligible logins and files were moved to Lochness.njit.edu.Please contact ARCS@NJIT.EDU if you require assistance. ———————————————————————– Kong is permanently out of service and will be turned off on May 5th All logins and files are being moved to Lochness Please contact ARCS@NJIT.EDU if you requireContinue reading “Kong permanently out of service”
Cisco will be applying updates to NJIT’s Webex Data Center from 10 pm Friday, April 16th, to 3 am, Sunday, April 18th, 2021. During this maintenance period, Webex video conferencing will continue to work. However, recordings will be unavailable at njit.webex.com and new recordings will not be available until Sunday evening. Previously created recordings, hosted at mediaspace.njit.edu (Kaltura), are not affected and will remain available. IfContinue reading “Scheduled Webex Outage – Friday, April 16th – Sunday, April 18th, 2021”
Brief or intermittent service interruptions may occur between 5am – 7am. Information Services & Technology (IST) is pleased to announce an upgrade to Highlander Pipeline, the NJIT portal. The upgraded version will improve security by eliminating the need for Adobe flash. This new environment has been upgraded to current versions of the operating system and database.Continue reading “NJIT portal Highlander Pipeline upgrade scheduled for March 15, 2021 5am – 7am”
Update Oct 20 7am: Full telephone service was restored on October 20 at 4:15am by our external telephone provider. Update Oct 19 10:30pm: Incoming telephone service is still unavailable. Our telephone provider has identified the the problem and is working to resolve it. On Monday October 19 at approximately 12:15pm, incoming telephone service (calls madeContinue reading “Service Restored: Issues receiving external telephone calls. Monday October 19, 2020”
IST will be applying operational and security updates to several systems from 9 pm Saturday, October 3rd, to 11 am Sunday, October 4th, 2020. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable. Webmail and Canvas will be available throughout most of this maintenance window, however, you mayContinue reading “Scheduled Outage Enterprise IT Service – Saturday, October 3rd – Sunday, October 4th 2020”
Kaltura is currently experiencing slower performance for some accounts. This may impact viewing or embedding Kaltura videos in Canvas as well as MediaSpace. Kaltura is working to restore full access and functionality. Updates will be posted as they become available.”