Update Oct 20 7am: Full telephone service was restored on October 20 at 4:15am by our external telephone provider. Update Oct 19 10:30pm: Incoming telephone service is still unavailable. Our telephone provider has identified the the problem and is working to resolve it. On Monday October 19 at approximately 12:15pm, incoming telephone service (calls madeContinue reading “Service Restored: Issues receiving external telephone calls. Monday October 19, 2020”
IST will be applying operational and security updates to several systems from 9 pm Saturday, October 3rd, to 11 am Sunday, October 4th, 2020. During this critical activity, many enterprise IT services (e.g. Banner, DegreeWorks, TouchNet, Infosilem) will be unavailable. Webmail and Canvas will be available throughout most of this maintenance window, however, you mayContinue reading “Scheduled Outage Enterprise IT Service – Saturday, October 3rd – Sunday, October 4th 2020”
Kaltura is currently experiencing slower performance for some accounts. This may impact viewing or embedding Kaltura videos in Canvas as well as MediaSpace. Kaltura is working to restore full access and functionality. Updates will be posted as they become available.”
Some users have been getting the following error when connecting to Banner Self-Service “Your connection is not fully secure”. This is a known issue and is a result of TLS 1.0 and 1.1 approaching end of life. If you receive this issue please click advanced and then click on Proceed to bnssbpr1.njit.edu (unsafe). If thatContinue reading “Error about Banner Connection not being secure”
Moodle will be unavailable on July 9 between 12:30 am and 6:30 am while an upgrade is applied to our site. If you have any questions or experience issues outside of that time frame, please contact the IST Service Desk by calling (973) 596-2900 or emailing email@example.com.
On Saturday April 18, 2020 WebEx will be undergoing Emergency Maintenance between 10pm and 3am EST. During this time it is recommended not to host any meetings since users joining after this time will not be in the same session and will not have two way voice and presentation communication.
At around 4:15 pm on 4/16/2020 WebEx began to experience intermittent issues. We are aware of this and are working with the vendor to rectify the issue. We will update this post with more information as it becomes available.
Canvas will be performing an upgrade on the media servers that service our account. This maintenance will affect the ability of users to upload or view hosted audio and video in Canvas and Canvas Studio. Kaltura and other applications will not be affected by the Canvas maintenance. This event will take place on 3/25/2020 at 3:00 AM EST and will lastContinue reading “Scheduled Maintenance 3/25/20”
On Sunday morning, March 15, the system began to expire passwords for users who did not set up their accounts in MyUCID Management. This prevented some users from being able to access IT services (e.g. Canvas, Moodle, Webmail, etc). This issue was resolved at approximately 8 pm March 16. If you experienced this problem we encourageContinue reading “March 16 Login Issue.”
Service was restored at 4:55pm on 2/24/2020. If you continue to have issues, please contact the IST Service Desk at servicedesk.njit.edu. ——————————————————————————————————————————————- Starting at 12:30pm today there was an interruption to student printing services in all computer labs. We are actively working toward a resolution. We will provide updates as they become available.