Update: This issue, which was first noticed at 12:14 pm, was resolved as of 12:32 pm. This problem was attributed a data refresh process. We are still investigating why the data refresh caused this problem. If you continue to experience problems please contact the IST Service Desk at 973-596-2900. We are receiving widespread reports thatContinue reading “System Restrictions: COVID Vaccination”
VPN Service was restored at 3:20pm. VPN was unavailable from 12:46pm-1pm and 2:12pm – 3:20pm. ——— As of September 2, NJIT’s VPN service is experiencing intermittent outages. During this time VPN connections may timeout/fail. We are currently working on resolving the issue and will provide more information as it becomes available.
On 6/17/2021 Cisco pushed an unexpected update to NJIT’s Webex service. As a result of this update, the following problems have been observed: Students, faculty, and staff have been unable to join Webex meetings The Webex Meeting application on mobile devices is not working Delays logging into Webex Webex Events are failing to launch CiscoContinue reading “Webex Outage”
At approximately 8:40 am Canvas availability became intermittent. Around 9:00, the outage became more widespread and the service was largely unavailable. Canvas is aware of the issue and as of 9:15 service seems to be restored. If you have any questions, please email firstname.lastname@example.org.”
On March 3, 2021 Canvas experienced an outage from approximately 4:29 PM – 5:16 PM. They are monitoring performance and will report on a root-cause of this problem. If you have questions please contact email@example.com or 973-596-2900.
The issues with Google mail was resoled at approximately 12:33 pm on 4/8/2020. Students, faculty, and staff may experience delays with mail being sent/received. Google is aware of this issue and working to resolve it. We will provide updates as they become available.
Update: Access to Mediaspace was restored as of 10:45 3/30/20. Mediaspace.njit.edu is currently unavailable. Kaltura (our vendor) is aware of the problem and working to resolve it. We will provide updates as they are available.
Update: At approximately 11:30 am, March 27, an intermittent issue with our VMware environment resulted in some services becoming slow or unavailable. This included Highlander Pipeline. The issue was resolved by 11:50 am. We are aware of an issue in the data center that may impact access to some services. Right now we are noticingContinue reading “Resolved: Slow or unavailable services”
Update: Webex audio issue was resolved at approximately 3:40 pm, March 25. Starting at about 2:40 pm, March 25, we have observed problems with Webex voice over IP (VOIP) audio. Audio in existing rooms has been choppy and participants may not be able to connect to their conference. We are working with Cisco to fixContinue reading “Resolved: Webex Audio Issues”
Update: Access to Moodle was restored at approximately 5:00 pm. As of 1:38, March 23, 2020 we have reports of Moodle being slow/unavailable. The vendor is aware of the problem and is working to resole it.