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Update: Access to the IST Service Desk Phone System Has Been Restored

by on July 23, 2018

UPDATE: A problem with the IST Service Desk’s phone lines was resolved at approximately 1 pm. Between the hours of 9 am and 1 pm users may have been unable to connect to 973-596-2900 or 877-889-7685.  The outage was a result of a cut fiber line with the IST Service Desk’s off-campus service provider.

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We are aware of an issue that is affecting both 973-596-2900 and 877-889-7685 rendering them unreachable. We are working with the vendor to resolve it as soon as possible. Currently we do not have an ETA for when it will be brought back online. More information will be posted here as it becomes available.

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